Many players don't realize that you can often request bonuses directly from customer support. Whether you're a new player or a loyal customer, knowing how to ask for bonuses politely and strategically can significantly increase your bankroll. This guide teaches you proven techniques to successfully request bonuses and get better deals from casinos.
1 When to Request Bonuses
Timing is crucial when requesting bonuses. Knowing the best moments to ask increases your chances of success.
After Registration
Right after creating account
Special Occasions
Birthday, holidays, milestones
After Deposits
Following a deposit
After Losses
Following losing streaks
VIP Status
As a loyal player
Best Times to Request:
| Situation | Success Rate | Best Approach | Example Request |
|---|---|---|---|
| New player registration | Very High (80-90%) | Ask politely after welcome bonus | "Any additional welcome bonus?" |
| Birthday or special occasion | High (70-80%) | Mention the occasion | "It's my birthday, any bonus?" |
| After making a deposit | Moderate (50-60%) | Reference your deposit | "Any bonus for my deposit?" |
| Loyal VIP player | Very High (85-95%) | Emphasize loyalty | "As a VIP, any exclusive bonus?" |
| After a losing session | Low-Moderate (30-50%) | Be respectful, don't demand | "Any reload bonus available?" |
2 How to Ask Politely and Effectively
The way you ask for a bonus matters significantly. Polite, respectful requests are much more likely to be granted than demanding ones.
Be Polite
Use "please" and "thank you"
Be Specific
Ask for a particular type of bonus
Show Loyalty
Mention your playing history
Don't Demand
Avoid entitled language
Don't Threaten
Never threaten to leave
Example Messages - Good vs Bad:
| Scenario | ❌ Bad Example | ✅ Good Example |
|---|---|---|
| New Player | "Give me a bonus or I'll go elsewhere" | "Hi! I just registered. Are there any additional welcome bonuses available? Thank you!" |
| After Deposit | "I deposited €100, where's my bonus?" | "Hello! I just made a deposit. Is there a reload bonus or any promotional offer I could use? Thanks!" |
| VIP Player | "I'm VIP, I deserve a bonus" | "Hi! As a loyal VIP member, I was wondering if there are any exclusive bonuses or special offers available for me?" |
| Special Occasion | "It's my birthday, give me money" | "Hello! Today is my birthday. Do you have any birthday bonuses or special offers for players? Thank you so much!" |
Pro Communication Tips
3 Types of Bonuses to Request
Different types of bonuses are easier to request than others. Knowing which bonuses to ask for increases your success rate.
Free Spins
Easiest to get
Reload Bonus
After deposits
No Deposit Bonus
Harder to get
VIP Bonus
For loyal players
Special Event Bonus
Birthday, holidays
| Bonus Type | Ease of Request | Typical Amount | Best Time to Ask |
|---|---|---|---|
| Free Spins | Very Easy | 10-50 spins | Anytime |
| Reload Bonus | Moderate | 25-100% match | After deposit |
| No Deposit Bonus | Difficult | €5-€20 | New players only |
| Cashback Bonus | Moderate | 10-20% of losses | After losses |
| VIP Exclusive Bonus | Easy | Varies by tier | As VIP member |
4 Strategies for Different Player Types
Your approach should vary based on your player status and history with the casino. Different strategies work for different situations.
New Players
Best Request: Additional welcome bonus or free spins
Success Rate: 80-90%
Strategy: Ask right after registration, mention you're new
"Hi! I just registered. Are there any additional welcome bonuses or free spins available? Thank you!"
VIP Players
Best Request: Exclusive VIP bonuses or personalized offers
Success Rate: 85-95%
Strategy: Emphasize loyalty and VIP status
"Hello! As a VIP member, are there any exclusive bonuses or special offers available for me?"
Regular Depositors
Best Request: Reload bonuses or deposit match
Success Rate: 50-70%
Strategy: Reference your deposit history
"Hi! I'm a regular depositor. Is there a reload bonus or any promotional offer I could use?"
Special Occasions
Best Request: Birthday or holiday bonuses
Success Rate: 70-80%
Strategy: Mention the special occasion
"Hello! Today is my birthday. Do you have any birthday bonuses or special offers? Thank you!"
5 What to Do If They Say No
Not every request will be granted. How you handle rejection can affect future opportunities.
Accept Gracefully
Thank them anyway. Being polite keeps doors open for future requests.
Try Again Later
Wait a few weeks and try again, especially if your status changes.
Lower Your Request
Ask for something smaller, like free spins instead of a cash bonus.
Ask About Promotions
Inquire about upcoming promotions you might be eligible for.
What NOT to Do
- Don't get angry or rude - this will hurt future chances
- Don't threaten to leave - casinos don't respond well to threats
- Don't spam requests - wait between attempts
- Don't compare to other casinos - each casino has different policies
6 Advanced Tips and Tricks
Experienced players use these advanced strategies to maximize their bonus requests.
Best Time of Day
Contact during business hours for faster response
Use Live Chat
Faster response than email, more personal
Build Relationship
Regular players get better treatment
Track Promotions
Know what's available before asking
Be Reasonable
Ask for realistic amounts
| Factor | Impact | How to Improve |
|---|---|---|
| Player Loyalty | Very High | Play regularly, deposit consistently |
| Communication Style | High | Be polite, respectful, and clear |
| Timing | Moderate | Ask at appropriate moments |
| Request Type | Moderate | Ask for realistic bonuses |
| Account Status | High | Reach VIP status for better treatment |
Self-Check Test
You scored out of answered questions ( question not answered)
Your answer: (Incorrect) (Correct)
Not answered
Correct answer:
Conclusion
Successfully requesting bonuses from customer support is a skill that can significantly boost your bankroll. The key is to be polite, strategic, and persistent while respecting the casino's policies.
Key Takeaway: New players and VIP members have the highest success rates. Always be polite and respectful, even when your request is denied. Building a good relationship with the casino through regular play increases your chances of receiving bonuses in the future.
Remember: Not every request will be granted, but by following the strategies in this guide, you'll maximize your chances of success. Start with smaller requests like free spins, and work your way up as you build a relationship with the casino.